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BruinTech

Image of 16 people, both men and women, standing in an oval with their hands held out to the center of the oval.

 

Welcome to the temporary BruinTech website. We are in the process of building a richer and more interactive web experience for our technology community with many new features and engaging content, so please come back soon to be part of the future of BruinTech!


Mission Statement

The BruinTech mission is to share technical knowledge and experience, encourage innovation and promote participation among all Bruin technologists. Our vision is to establish community relationships and foster professional development throughout the UCLA technical community while promoting digital citizenship through our work with students, faculty, researchers, and staff.

 

History of BruinTech

BruinTech is a combination and expansion of the groups formerly known as the UCLA Computing Support Coordinator Program and the UCLA Help Desk Consortium. Watch "pechakucha" presentations on the creation and development of BruinTech.

 

Computing Support Coordinator Program

Support for computing within departments and at the desktop is highly decentralized at UCLA. In the years following the 1985 decision to decentralize computing resources, nearly all of the schools and academic divisions have created Local Support Centers, providing support for academic and administrative computing infrastructure within their domain. In addition to providing instructional computing support with computer labs and classrooms, these LSCs maintain school- and division-wide local area networks and, in most cases, provide technical support services to their faculty, staff and students.

In late 1988, recognizing the growing need for technical support within UCLA departments and a consistent interface between central support organizations and departmental computing support staff, Administrative Information Systems (now named Information Technology Services) and the Academic Technology Services (now named Office of Information Technology), joined forces to develop the Computing Support Coordinator (CSC) program.

With the forming of the Help Desk Consortium, many of the discussions from the CSC group were integrated with the HDC.

 

Help Desk Consortium

The HDC was formed in 2008 to promote collaboration among the numerous help desks at UCLA. The group aimed to:

  • Share expertise, solutions, ideas and resources to increase efficiencies
  • Develop IT best practices and operating standards
  • Encourage more specialization and innovation
  • Establish cooperation in navigating IT bureaucracy
  • Facilitate Help Desk IT projects across campus
  • Align IT with the University's mission & vision
  • Increase responsiveness to end-users and customers
  • Encourage professional development for IT staff

Since its conception, the HDC was mostly made up of help desk staff and focused on help desk related issues. As technology evolved, the line between help desks and other specializations of IT have become blurred and many staff now play multiple roles within their organization. The focus of the HDC has broadened beyond help desk issues and has become a forum for staff from different areas of IT to share knowledge.

 

BruinTech

During 2012-2013, the HDC Executive Board launched a rebranding effort to expand the group to include all Bruin “Technologists,” meaning anyone who works in technology, is interested in technology, or considers themselves to be a “techie.” Whether you are in a one-person shop or a part of a large IT organization, you have a place in the new BruinTech group!


Volunteer Opportunities and Programs

We have a number of programs that promote digital citizenship on campus and are looking for volunteers who would like to get out of the office, meet fellow technologists, and contribute to the greater good of IT at UCLA. This is a wonderful opportunity for building relationships across campus and for participating in the campus-wide effort to make every citizen of UCLA into a digital citizen.

 

First Fridays

In partnership with the UCLA Emeriti/Retirees Association, BruinTech provides a bi-monthly open clinic for emeriti/retirees to get one-on-one help on specific technology problems. Our volunteer technologists sit with emeriti and retiree clients to help them with questions regarding their electronic devices and other applications, including cell phones, digital cameras, email attachments, message retrieval, MS Office applications, and much more. Volunteers can come for as much time as they are able to and will get paired up with a client based on their skillset. We do not provide any “repair” work for the clients, so volunteers do not need to be from a very technical background or know how to fix computers. Our goal is to help bring the emeriti and retiree population into the digital age by allowing them feel comfortable with the technology. 

We hold these events every other month on the first Friday of the month - October, December, February, April, June (excluding summer).  Check out our events calendar for more information about the next First Friday session.  You can contact bruintech@ucla.edu for more information or subscribe to the IT Peace Corps mailing list to get information about how to volunteer.

 

Technology Speed-dating

An event aimed at enhancing IT literacy and innovation among UCLA Faculty, through tech speed-dating, faculty are introduced to productivity tools in 10-minute intervals that will help save them hours in their teaching and research. Volunteers will have 10 minutes to explain what a particular productivity tool can do, give a brief demo, and show how to get started. Each tool can be demonstrated up to 6 times at each event, depending on the length of the event. Sample tools that have been presented in the past are: Skype, Google Docs, Dropbox, Prezi, Evernote, Doodle, and more!

 

Strike Teams

Strike Teams are community-led interest groups targeting specific issues in the IT realm, such as “remote computing” and “desktop virtualization.” This approach often delivers better results, since it is able to aggregate the expertise of all IT staff on campus. Strike teams have enabled tremendous strides in improving UCLA’s ability to make the best decisions involving technical staffing and resources.

 

To learn more about current strike teams or if you have an idea for a new strike team, please visit the Strike Teams page.



Resources and Learning

Learning Resources

LearnIT

LearnIT offers basic online training for all skill levels on a wide variety of commonly used applications and operating systems. The site provides access to Lynda.com, Safari Books Online, Microsoft IT Academy, and more! The resources available on LearnIT are currently available for free to all UCLA faculty, staff, and students.

UCLA KB article on Technical Training and Development

UCLA offers many technical training resources intended for both technical and non-technical personnel. The article contains information about resources available to the UCLA community to brush up on technical skills. 

 

Technical Groups

UCLA KB article on Technical Groups for Staff, Students, and Faculty

UCLA's IT tech community is enhanced by several committees whose members are drawn from many areas of the campus. The article contains information about some technical groups at UCLA that technologists might want to attend, join, or at least monitor.

Campus IT Websites

Information technology at UCLA is highly decentralized and is typically managed at what the University defines as the organizational level: all schools, departments, divisions and subdivisions. The page attempts to identify and provide a link to every campus organization's IT resource site.

 

UCLA Technology Resources

Computer Labs

There are a variety of specialized and undergraduate labs available around campus. Some are open only to students but many provide services to staff and faculty. The list of labs provides information on services, hours and restrictions.    

Green Technology Guide [PDF]

There are many green IT options that are better for the envrionment and more cost effective than traditional solutions. This guide describes 10 ways to utilize green IT solutions and go green!                

IT Glossary [PDF]

This glossary gives quick definitions of computing terms and acronyms in common use or used on the UCLA campus. If the term you are looking for is not listed here, please let us know by emailing BruinTech@ucla.edu so we can add it to this glossary.

IT Governance

The Office of Information Technology (OIT), in coordination with the IT Planning Board (ITPB), the Committee on IT Infrastructure (CITI), and the Common Systems Group (CSG) has established a methodology and processes for initiation, assessment, planning, review and implementation for campus-wide IT projects and IT policy review procedures.

IT Policy

A single place from which users can quickly find policies relating to information technology: copyright, networking, privacy and security among others. This is not a comprehensive list, but a selection of those often used.                 

IT Security

The UCLA Information Security Office is a division of UCLA Information Technology Services. Its mission and tasks are diverse. From both a technological and policy perspective, it aims to promote data security, security policy compliance, and safe computing practices across campus business units and academic departments.

Research Computing & Storage

The Institute for Digital Research and Education supports the Hoffman2 shared cluster and manages the IDRE Cluster Hosting Program for UCLA researchers. These resources meet campus needs for small- to medium-sized cluster computing. One benefit of contributing cores to the shared cluster is that a research group is guaranteed use of the number of cores contributed with the ability to use surplus cores from the entire Hoffman2 Cluster.

Software

Software Central serves the UCLA community by negotiating, acquiring, implementing, distributing, managing and supporting campus-wide agreements for the software products and services commonly used in support of UCLA's teaching, research and public service missions.

Videoconferencing

Videoconference support is available almost anywhere on campus, as well as from dedicated facilities that can accommodate conferences of from one to forty people.

 

UCOP Resources

UC IT Blog

If you’re in IT at UC, or if you want to learn more about systemwide IT services, then you’ve come to the right place to communicate and collaborate. This blog was launched by Systemwide CIO and Vice President of Information Technology Services Tom Andriola and is an opportunity to build an IT community and share stories. In addition to showcasing different aspects of IT at UC, it highlights talent and opportunities across the system.

UCOP IT Accessibility

The UCOP IT Accessibility Program helps UCOP departments make sure their websites and other online programs and services are accessible to individuals with disabilities. The program is overseen by a governance committee responsible for policy compliance, while a cross-functional working group plans and implements activities to advance awareness about accessibility at UCOP.


Contact

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