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Operating Model

UCLA has traditionally functioned with an IT operating model that assumes each unit is responsible for its own full technology services stack. UCLA’s current decentralized IT service delivery environment has resulted in a highly complex IT environment. There are significant variations in approaches to service delivery among the units, differing and sometimes incompatible technologies in place, and wide variations in service levels and service quality. Given the high degree of interdependence among campus systems, any areas of weakness in services such as security and disaster recovery can place the entire campus at risk. Over time, processes, functions, and systems have become more and more integrated, and functionality and requirements have become more complex in their own right. In turn, that has increased the need for and complexity of IT interventions to address cross-unit and cross-department requirements. Service constituents who must cross organizational boundaries, such as faculty with interdisciplinary research projects or students who are taking courses in more than one academic area, experience variations in applications, systems, and policy that can be confusing and can inhibit the free exchange of ideas and data.